General Terms and Conditions for Online Hotel Bookings
As of February 2015
These General Terms and Conditions apply when a guest (hereinafter referred to as “guest”) books accommodation himself via the hotel booking system of NürnbergMesse GmbH (hereinafter referred to as “NM”).
2. Contractual relationship with NM
NM gives the guest the possibility of booking overnight accommodation in hotels using the NM hotel booking system. NM offers no travel services of any kind on its own responsibil-ity but acts solely as intermediary. The act of booking therefore only gives rise to an agen-cy contract between the guest and NM, which is not governed by the stipulations of §§ 651a ff. BGB (German Civil Code). The contractual partner of the accommodation con-tract is the hotel booked by the guest (hereinafter referred to as “hotel”).
a) To book accommodation the guest must register in the NM hotel booking system. The booking is conveyed to the booked hotel on behalf of the guest by NM acting as an in-termediary. To ensure the trouble-free processing of the booking, it is therefore essen-tial that the data supplied by the guest (e.g. dates of overnight stay, contact details) are correct and complete.
b) Arranging hotel accommodation is free of charge for the guest. Reselling booked hotel rooms and the transfer of rooms to third parties at higher prices is forbidden. If this reg-ulation is infringed, NM reserves the right to exclude the guest in future from the ser-vices of NM and to block the guest’s customer access. In this event, the hotel is justified in cancelling the booking. This declaration can also be made by NM. Assigning or selling a claim against the hotel is not permitted. It is incumbent on the guest to pay cancellation fees and he is liable to pay compensation to NM and/or the hotel for any losses incurred.
c) A valid credit card with sufficient funds is required to make a guaranteed booking. The credit card serves as security and can be used to debit cancellation charges or in the event of claims for damages. If checking the credit card data reveals that these are not correct or that the card does not have sufficient funds, the hotel is entitled to cancel the booking via NM.
4. Room prices
a) The offer of hotel rooms applies subject to availability at the time when the written booking order is placed and subject to amendment by the hotel.
b) Unless otherwise stated in the booking confirmation, all prices are per room and per night and may include or exclude breakfast according to the booking specification.
5. Contract and payment
a) The contract for the booked service comes into force directly between the guest and the booked hotel when the booking confirmation is sent by NM on behalf of the hotel. The room price stated in the booking confirmation is to be paid direct by the guest in the hotel. All claims and obligations arising from the accommodation contract, in particular any claims and obligations stated in §§ 651a ff. BGB (German Civil Code), exist directly and exclusively between the guest and the booked hotel.
b) The booking confirmation is sent to the guest by e-mail.
c) In the event of cancellation charges or claims for damages due to no-show, the hotel or NM after suitable assignment is entitled to debit the stated credit card with the amount owed. The guest will receive an appropriate invoice.
6. Provision of rooms
The booked room can be occupied by the guest from 15:00 on the agreed day of arrival. On the agreed day of departure, the room is to be vacated and placed at the disposal of the hotel by 11:00 at the latest. In the case of premature check-out, the guest must pay for the booked overnight accommodation if the hotel is not able to let the rooms to other guests at short notice.
7. Amendments and cancellations
a) All amendments to and cancellation of the booking must be in writing and sent direct to NM and not to the hotel:
Hotel & Marketing
Fax: +49 (0)911-86 06 12 80 20
Receipt of the communication by NM within the set time limits is essential for acceptance of the amendment or cancellation.
b) The hotel’s cancellation deadlines as stated with the booking confirmation apply exclusively.
8. Hotel categories and hotel information
The customary international hotel classification by means of stars is a non-binding indication of the standard of a hotel in keeping with the Deutsche Hotelklassifizierung (DEHOGA) (the German hotel classification system). Further information about the hotel and de-scriptions are based on details provided by the hotel itself.
9. Data protection
NM collects, processes and uses personal data (hereinafter referred to as “data”) of the guest for the sole purpose of facilitating the contractual relationship. The data are not passed on under any circumstances to third parties. The data strictly necessary for booking accommodation is communicated only to the hotel chosen by the guest. Moreover, the process of data acquisition is subject to the statutory data protection regulations. NM will not pass on your data to third parties(with exception of the booked hotel) or use them in any other way without your consent. If information is collected and passed on for statistical purposes, this information does not contain any personal data.
a) All the information about hotels has been compiled with the greatest possible care. However, no liability is accepted for possible errors in collecting or transferring data.
b) Data may only be copied onto other data media – even in part – or used for purposes other than those intended here with the express permission of NM.
c) German law applies. The place of fulfilment is Nuremberg. The court of jurisdiction in the case of business people or persons who do not have a general German place of jurisdiction is Nuremberg. Otherwise the statutory place of jurisdiction applies.
d) The use of the hotel booking system and its contents is permitted only for enquiries by individuals about hotel bookings; automated enquiries are not permitted. In particular, using the data material (e.g. the results of enquiries) to transfer rooms to someone else is strictly forbidden.